Amazon has formally shuttered its hybrid virtual, in-home healthcare service unit named Amazon Care, after spending years to develop.
Amazon Care is set to end by Dec. 31 of this year, according to an email sent to staff by Neil Lindsay, senior vice president of Amazon Health Services. “However, despite these efforts, we’ve determined that Amazon Care isn’t the right long-term solution for our enterprise customers,” Lindsay wrote.He added that Amazon Care “is not a complete enough offering for the large enterprise customers we have been targeting, and wasn’t going to work long-term.”
An Amazon spokesperson declined to say how many people will lose their jobs because of the shutdown of Amazon Care.
Although the reason for the shuttering remains unknown, it is indeed surprising given the company said in February it was planning to expand the in-person care service to include 20 additional cities. Last summer, Amazon also began offering the service to private employers nationwide.
Launched in 2019 for Seattle-based Amazon’s Washington state employees, who served as trial users before the company made it available last year to its workers in all 50 states, Amazon Care connects patients virtually with doctors and nurses who can provide treatment 24 hours a day. It does not have physical locations but offers in-person services for things like vaccinations and flu testing in several cities, including Seattle and Washington, D.C.