Offering efficient customer support a year after launching the AirPods Pro, Apple, in its new policy has now included free replacements for another year users experience issues with noise cancellation, crackling or static.
Consider it a first-anniversary gift, but Apple will now be graciously providing free repairs and replacements for your AirPods Pro even though you may have just ended your one-year warranty period. To be specific, if your AirPods are experiencing sound issues that are related to noise-cancellation and static, in particular, Apple will come to your rescue, without you having to shell out those extra costs after warranty.
According to Apple, only a “small percentage of AirPods Pro” are affected by the above issues, but it apparently wasn’t just an early batch. As reported by The Verge, Apple says affected units were manufactured “before October 2020,” meaning every AirPods Pro ever made might be eligible. Apple says it will repair faulty AirPods Pro for two years after you first buy them. It has also been reported that several users faced issues with the sound in the AirPods Pro, leading them to worry over their post-warranty expenses after already splurging the big bucks on the earbuds.
According to Apple’s official support webpage, the company has determined that a small percentage of AirPods Pro may experience sound issues. Affected units were manufactured before October 2020.
To help users determine what behaviors might fall into the free repairs and replacements eligibility, Apple has listed the following pointers that users may experience:
Crackling or static sounds that increase in loud environments, with exercise, or while talking on the phone; or Active Noise Cancellation not working as expected, such as a loss of bass sound, or an increase in background sounds, such as street or airplane noise.
Given that these issues are faced and duly verified, Apple or an Apple Authorized Service Provider will service the affected AirPods Pro (left, right, or both), free of charge. The program covers affected AirPods Pro for 2 years after the first retail sale of the unit.