On Monday, London’s Heathrow Airport apologized to passengers whose travels were disrupted by staff shortages.
Heathrow, Britain’s busiest airport, admitted service levels have been unacceptable in recent weeks, with long lines for security, delays helping passengers with reduced mobility, and luggage going missing or arriving late.
“We want to apologize to any passengers who have been affected by this,” the airport said.
Airlines and airports have been swamped with passengers due to booming demand for summer travel after two years of COVID-19 travel restrictions.
The influx of a large number of passengers disrupted airports due to the laying off of many pilots, cabin crew, check-in staff, ground crew, and baggage handlers.
Meanwhile, it was learned that at Heathrow, unclaimed luggage has piled up in arrivals because of a technical glitch in the baggage system.
Heathrow stated that it began recruiting in November and anticipates that security staffing will be restored to pre-pandemic levels by the end of July. The airport has also reopened Terminal 4 to give passengers more space.
Heathrow CEO John Holland-Kaye said the airport will review the airlines’ proposed cuts “and ask them to take further action if necessary.”