Amidst mass cancellations and delays of flights, the Department of Transportation has launched a customer service dashboard to help vacationers just in time for the travel-heavy Labor Day weekend.
Announced on Thursday, the Dashboard is now live for travelers to be able to check it and see what kinds of guarantees, refunds, or compensation the major domestic airlines offer in case of flight delays or cancellations. It’s designed to allow travelers to shop around and favor those airlines that offer the best compensation.
The dashboard compares all the major domestic airlines’ policies on issues such as which offer meals for delays of more than three hours and which offer to rebook flights on the same or different airlines at no additional charge. It focuses on what it calls “controllable” cancellations or delays — meaning those caused by mechanical issues, staffing shortages or delays in cleaning, fueling or baggage handling. Delays or cancellations caused by weather or security concerns do not count.
“Passengers deserve transparency and clarity on what to expect from an airline when there is a cancelation or disruption,” said Transportation Secretary Pete Buttigieg in a statement Wednesday. The new tool, he said, will help travelers to “easily understand their rights, compare airline practices, and make informed decisions.”
With the arrival of this Dashboard, the Department of Transportation is hoping to encourage competition among airlines to offer the most transparency and the best protections for customers.