Israel’s three rescue services may now automatically dispatch one another in an emergency without personally contacting one another, thanks to a link between their dispatch systems.
These services are Israel Police, Israel Fire and Rescue Services, and Magen David Adom (MDA).
The interconnect, developed by MDA, Israel’s emergency medical service, will hasten the flow of information across all three rescue services, potentially saving time and lives in situations requiring the assistance of multiple agencies.
Currently, Israelis dial various emergency phone numbers for the police, ambulances, and fire agencies (100, 101, and 102, respectively).
The advantage of that method is that callers do not need to speak with a 911 operator at the outset, as they do in the United States, which can be a time-consuming process and cause a response time to be delayed by minutes.
In an emergency, callers in Israel only need to dial one number. Still, it was the police, fire department, or MDA’s duty to phone or radio the other authorities if necessary.
That call can no longer be made thanks to the new three-way connection, which enables MDA’s artificial intelligence and the system it built for the Fire and Rescue Services to automatically call in the necessary resources, including those from other agencies.