One of the most dashing policies by an automaker, Tesla’s seven-day return is no longer applicable, as reported by Elektrek. Quietly taking away the marketing strategy, Tesla made no noise in telling its fans that their return policy is now no longer applicable.
In 2019, Elon Musk and his quirky marketing strategies had put forth a new proposition that served as the perfect sales point for all-electric car buyers. The proposition was, to quote a tweet by Musk, “Can order online in 2 mins for home delivery & return in 7 days for a full refund.” As simple as that, no questions asked.
Although it hasn’t been reported as to why the carmaker took away the 7-day return policy, Electrek claimed that it was removed sometime yesterday and any mention of it is now scrubbed from the company’s website. According to the website, new buyers wishing to return a Tesla vehicle will now have to go through the customer service department, and it’s unclear what types of situations may warrant a full or even partial refund after purchase.
Initially, Tesla’s policy stated, “Owning a Tesla vehicle means you are driving one of the most advanced, best performing and safest vehicles available. We are confident that you will feel great about your new vehicle, and so are giving you time to experience and enjoy your new Tesla. Subject to the terms and conditions of this policy, if you are unhappy with your vehicle, you may return it to us within seven (7) calendar days. This return policy is intended to give you confidence in your purchase of a Tesla vehicle, and so is in addition to any other rights you may have under applicable law.”
This policy was applicable for a return, exchange, or full refund on cars that ran less than 1,000 miles on the odometer, and only if there was no damage to the vehicle. Now, after the removal of the policy description from the webpage, the support page for the policy now redirects to Tesla’s general support page without any replacement policy.
As speculated by Electrek, Tesla had a lot of quality issues with the Model Y that might have resulted in an increase in the use of the policy, but buyers can always refuse delivery if they are not satisfied with the quality of the vehicle regardless of the return policy, which was more about the experience with the vehicle over the first week.